Does Lens Crafters offer free returns? What's their exchange policy?

What's Lens Crafters returns and exchanges policy? Can you return in-store? How many days do you have to return items to Lens Crafters for a full refund? Do I need a receipt to return my item to Lens Crafters? Do items need to be in new condition?
Returns & exchanges policies rating: 4.0 - 1 ratings

Share your experience with LensCrafters' returns & exchanges policies

0 answers +0 votes
As part of your review, please rate LensCrafters' returns & exchanges policies:
Click a star to rate
Click a star to rate
Add answer Cancel
Yes, LensCrafters does offer free returns & exchanges.
Knoji Staff
138
Posted Jun 17, 2017

Yes, LensCrafters does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Learn more at lenscrafters.com.

Shopping tip: (December 14, 2018): Use promo code INTRO10 to save 10% off at lenscrafters.com — redeem it here. You can also view more LensCrafters promo codes.

Update: we've found 78 more eyeglasses stores that currently offer free returns & exchanges and 1,101 health & beauty stores that are offering free returns & exchanges . You can also view all 6,528 stores that offer free returns & exchanges across all categories.

This user rated LensCrafters's returns & exchanges policies: 4.0
Upvote
Not helpful
Rated 3.8 - 25 reviews

About LensCrafters

LensCrafters is a major eyeglasses company operating the e-commerce site lenscrafters.com. LensCrafters sells its products and services in the eyeglasses vertical, offering discounts and promo codes to its customers infrequently. LensCrafters has good ratings among shoppers on Knoji, with 25 ratings and an average rating of 3.8 stars. LensCrafters scores very highly compared to other brands in the eyeglasses industry, providing 10 e-commerce features to better serve its customers.

LensCrafters' Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
LensCrafters offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
LensCrafters offers free shipping on all qualifying orders. Get free delivery on your order from LensCrafters, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Maybe
It appears that LensCrafters may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
LensCrafters accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Maybe
It appears that LensCrafters may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that LensCrafters may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that LensCrafters may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
LensCrafters supports a promo code box on their website. Check the LensCrafters promo codes page for the latest coupon codes from LensCrafters. Read full answer >>
Black Friday Ad:
Yes
LensCrafters offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that LensCrafters may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that LensCrafters may not offer military discounts currently. Read full answer >>
Senior Discounts:
Yes
LensCrafters offers special pricing and coupons for senior citizens. Get freebies, special coupons, and save up to 30% on purchases for seniors at lenscrafters.com. See program details on their senior discounts page. Read full answer >>
Price Matching:
Maybe
It appears that LensCrafters may not offer price matching currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
LensCrafters offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
LensCrafters offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Maybe
It appears that LensCrafters may not offer gift cards currently. Read full answer >>
Customer Reviews:
Maybe
It appears that LensCrafters may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that LensCrafters may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that LensCrafters may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that LensCrafters may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that LensCrafters may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that LensCrafters may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that LensCrafters may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
No
It appears that LensCrafters may not offer affiliate programs currently. Read full answer >>
View all features